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Latest Review: Customer Service

Our latest review is a piece I wrote about Benoit Duteurtre’s (translated from the French by Bruce Benderson), which is part of Melville House Press’s fantastic

It’s a pretty funny book that a lot of people will be able to relate to:

The novella opens with the hapless narrator leaving his cell phone in a taxi. In his mind, this is an easy enough problem to solve糖心传媒攁ll he has to do is get a replacement phone and he糖心传媒檒l be on his way. For anyone who糖心传媒檚 ever dealt with a cell phone company (i.e., everyone), it糖心传媒檚 never that simple. As the narrator finds our, the new phone will cost four times as much as the original, and without his SIM card, he won糖心传媒檛 be able to keep his phone number, and besides, his account doesn糖心传媒檛 allow for a replacement phone糖心传媒攈e糖心传媒檒l have to open a new account and pay for both until the original contract expires.

Refusing to give in to this insanity, he decides upon another approach糖心传媒攇etting in touch with Leslie Delmare, Director of Customer Service, who had sent him a letter granting him 糖心传媒減referred customer糖心传媒� status, which must count for something, right?

“Once I糖心传媒檇 arrived at this third level in the pyramid, however, I understood that I couldn糖心传媒檛 climb any higher: The middle manager tried to dodge my request; then, seeing that I wouldn糖心传媒檛 give up, explained to me in a patient voice that Leslie Delmare, in charge of customer service, didn糖心传媒檛 exist. It was just a name invented for the signature. The only person who could take care of my problem was imaginary. This woman糖心传媒檚 words threw me back, mind ricocheting, to all those powerless operators who couldn糖心传媒檛 make the slightest decision but were forced just to repeat the phrases they糖心传媒檇 been taught.” [Click here for the rest of the review.]



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