{"id":704332,"date":"2026-05-23T12:04:47","date_gmt":"2026-05-23T16:04:47","guid":{"rendered":"https:\/\/www.rochester.edu\/newscenter\/?p=704332"},"modified":"2026-05-23T12:04:47","modified_gmt":"2026-05-23T16:04:47","slug":"work-becomes-more-human-with-artificial-intelligence-704332","status":"publish","type":"post","link":"https:\/\/www.rochester.edu\/newscenter\/work-becomes-more-human-with-artificial-intelligence-704332\/","title":{"rendered":"Work becomes more human in the age of AI"},"content":{"rendered":"<div class=\"wp-embed\">\n<div class=\"wp-embed-wrap\"><iframe loading=\"lazy\" title=\"Ever Wonder: What Sets Humans Apart in the Era of AI?\" width=\"1062\" height=\"597\" src=\"https:\/\/www.youtube.com\/embed\/1YCdWsVSlhk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>URochester experts explain how AI could support care, creativity, and connection\u2014while leaving empathy, curiosity, and judgment firmly in human hands.<\/p>\n","protected":false},"author":1402,"featured_media":704392,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[456],"tags":[24292,41712,41792,42222,25592,18632,42882,42872,42492,16072,10406,41012],"class_list":["post-704332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-society-culture","tag-artificial-intelligence","tag-daniel-keating","tag-ever-wonder","tag-for-ever-better-campaign","tag-goergen-institute-for-data-science-and-artificial-intelligence","tag-hajim-school-of-engineering-and-applied-sciences","tag-jonathan-herington","tag-kathleen-fear","tag-medical-center","tag-school-of-arts-and-sciences","tag-simon-business-school","tag-videos"],"acf":{"external":"","hide_featured_image":true,"related":"show_related","style":[695392,615012,679652],"content_modules":[{"acf_fc_layout":"text","anchor":"","css_class":"pt-15","title":"<h2>URochester experts explain how artificial intelligence could support care, creativity, and connection\u2014while leaving empathy, curiosity, and judgment firmly in human hands.<\/h2>","content":"Artificial intelligence is increasingly framed in stark extremes: either as a revolutionary tool poised to transform society for the better or as a looming threat ready to replace human workers. Headlines about \u201crobot nurses,\u201d rogue chatbots, and indefatigable virtual assistants can make the technology feel both exciting and deeply unsettling.\r\n\r\nBut according to <a href=\"https:\/\/www.rochester.edu\">糖心传媒<\/a> experts from business, medicine, and ethics, the reality is more nuanced. <a href=\"https:\/\/simon.rochester.edu\/faculty\/daniel-keating\">Daniel Keating<\/a> \u201905S (MBA), <a href=\"https:\/\/www.urmc.rochester.edu\/health-lab\/ur-health-lab-structure\/data-core\">Kathleen Fear<\/a>, and <a href=\"https:\/\/www.urmc.rochester.edu\/people\/112363425-jonathan-c-herington\">Jonathan Herrington<\/a> say the more important question may not be whether AI will replace humans\u2014but which parts of human work should never have consumed so much human attention in the first place.\r\n\r\nKeating, a clinical associate professor of information systems and AI at URochester\u2019s <a href=\"https:\/\/simon.rochester.edu\">Simon Business School<\/a>, sees AI less as a wholesale replacement for workers than as an agent that will fundamentally reshape how people spend their time and energy at work.\r\n\r\nThe technology excels at repetitive cognitive tasks, but human judgment, leadership, and creativity remain essential.\r\n\r\n\u201cYou have to use it as a creative palette to which you bring your best ideas and hone your strongest questions,\u201d Keating says. \u201cThe directive is to have AI make your ideas better.\u201d\r\n<h3>More than a machine<\/h3>\r\n\u201cThere\u2019s so much hype about AI in the world,\u201d says Fear, senior director of digital health and AI at <a href=\"https:\/\/www.urmc.rochester.edu\">糖心传媒 Medicine<\/a>. \u201cAI can feel like something happening to people\u2014something they\u2019re not in control of, that will change their lives and jobs without them knowing what to do about it.\u201d\r\n\r\nAt the same time, the experts see a future in which AI is most useful not when it imitates humanity, but when it creates more room for distinctly human capacities: empathy, creativity, judgment, and connection. And even some of the messier human elements\u2014like mistakes, emotions, intuition, and uncertainty\u2014remain features instead of bugs.\r\n<blockquote>\u201cAI can feel like something happening to people\u2014something they\u2019re not in control of, that will change their lives and jobs without them knowing what to do about it.\u201d<\/blockquote>\r\nAccording to Herington, an assistant professor of health humanities and bioethics in the <a href=\"https:\/\/www.urmc.rochester.edu\/smd\">School of Medicine and Dentistry<\/a>, public conversations about AI often oversimplify the essence of human intelligence.\r\n\r\n\u201cIt\u2019s just a mistake to think AI will be able to replace all the different cognitive tasks humans are good at,\u201d says Herington, who has a joint appointment as an assistant professor in the <a href=\"https:\/\/sas.rochester.edu\/phl\/\">Department of Philosophy<\/a>.\r\n\r\nWhile AI can increasingly perform creative tasks once considered uniquely human, Herington says some dimensions of human thinking remain difficult to replicate.\r\n\r\n\u201cThere\u2019s a certain degree of taste and style\u2014developing the right questions, selecting the most salient sources, even finding the perfect metaphor\u2014that still matters,\u201d he says.\r\n\r\n[caption id=\"attachment_704922\" align=\"alignright\" width=\"513\"]<img class=\"size-full wp-image-704922\" src=\"https:\/\/www.rochester.edu\/newscenter\/wp-content\/uploads\/2026\/05\/inline-pendulum-Irene-Rice-Pereira.jpg\" alt=\"1937 painting titled &quot;The Pendulum&quot; by Irene Rice Pereira.\" width=\"513\" height=\"399\" \/> <strong>MAN VS MACHINE?<\/strong> Since the industrial age, technological innovations have captivated humans, including artists. In this 1937 painting from the Memorial Art Gallery\u2019s collection, Irene Rice Pereira explores what it means to live inside the machinery of modern life. (糖心传媒 Memorial Art Gallery)[\/caption]\r\n\r\nIn Keating\u2019s courses, he explores the current opportunities to drive AI initiatives that matter in the workplace. \u201cAI can make decisions, stitch correlations together, and find novel connections,\u201d Keating says. \u201cIt is not a tool; it\u2019s an agent. A tool only does what a human designs it to do. AI is not that: It can do things we did not intend.\u201d\r\n\r\nHe encourages students to treat AI less as a final authority than as a collaborative brainstorming partner, one that is capable of surfacing unexpected connections and alternative approaches. Keating sees AI becoming deeply integrated into everyday workplace functions\u2014from marketing and financial operations to customer service, project management, and even higher education admissions. Used thoughtfully, he says, the technology can help organizations generate ideas, identify patterns, analyze large swaths of data, and reduce repetitive work. This integration grants the human workforce more time for creativity, judgment, and human connection.\r\n<h3><strong>Less \u2018pajama time,\u2019 more patient ties<\/strong><\/h3>\r\nDespite its promise, AI cannot contend with humans in two distinct areas: emotional labor and human discernment.\r\n\r\n\u201cWhen I think about places of shortages\u2014childcare, elder caregivers, nurses, physicians, teachers\u2014human empathy is not yet an ample commodity,\u201d Herington says. \u201cIt\u2019s actually really scarce.\u201d\r\n\r\nThe irony, he argues, is that many modern workplaces force people to spend enormous amounts of time on administrative and cognitive tasks that undermine opportunities for meaningful human interaction.\r\n<blockquote>\u201cWhen I think about places of shortages\u2014childcare, elder caregivers, nurses, physicians, teachers\u2014human empathy is not yet an ample commodity.\u201d<\/blockquote>\r\n\u201cLots of us are doing work that forces us to act in ways where we don\u2019t have time to engage in human empathy because we have to engage in all these cognitive tasks,\u201d he says. \u201cThe positive vision for AI is that those kinds of tasks become less important aspects of our job, and we spend more time connecting with other human beings.\u201d\r\n\r\nFear sees AI applications such as Dragon Ambient eXperience (DAX), which records appointments with patient consent, as tools that reduce rote administrative burdens, create more space for human interaction, and mitigate the risk of burnout from too much \u201cpajama time,\u201d a term describing unpaid administrative work that physicians and other healthcare professionals tackle after work hours.\r\n<h3><strong>Embrace the mess<\/strong><\/h3>\r\nAt the same time, all three experts caution against treating AI as inherently neutral or infallible.\r\n\r\n\u201cAs a healthcare institution, we have a serious responsibility to be good stewards of AI, data, and information our patients provide us,\u201d Fear says.\r\n\r\nOne major concern involves bias and system performance over time. AI tools trained under one set of conditions may behave differently as populations, workflows, or environments change.\r\n\r\n\u201cThe biggest risk is how tools perform when conditions change over time,\u201d Fear says. \u201cWe need to be watching.\u201d\r\n\r\n[video width=\"1920\" height=\"1080\" mp4=\"https:\/\/www.rochester.edu\/newscenter\/wp-content\/uploads\/2025\/04\/2025-04-04_Jon_Herington_746cut1.mp4\" autoplay=\"true\"][\/video]\r\n\r\n&nbsp;\r\n\r\nHerington sees another danger in the social dynamics of AI systems themselves. Because many AI platforms are designed to maximize engagement, he worries they may encourage affirmation and dependency rather than honesty or accountability.\r\n\r\n\u201cThese systems are built to maximize engagement,\u201d he says. \u201cThey are almost always going to be sycophantic because that\u2019s what draws people in.\u201d\r\n\r\nFor him, meaningful human relationships involve friction, independence, and moral challenge. \u201cIf you\u2019re in a relationship with someone who doesn\u2019t have their own interests or ambitions, it\u2019s ultimately very unsatisfying,\u201d he says. \u201cWhat you want is to be with another who has messy ambitions and interests.\u201d\r\n\r\nThat applies to education, research, and medicine as well.\r\n\r\n\u201cIt\u2019s never going to speak truth to power,\u201d Herington says of AI systems. \u201cAnd that\u2019s what you want from good teachers, supervisors, and doctors.\r\n<h3><strong>Engagement over anxiety<\/strong><\/h3>\r\nRather than downplaying or avoiding AI altogether, Fear believes the best response is informed engagement.\r\n\r\n\u201cThe most valuable thing people can be doing with AI is getting in and playing,\u201d she says.\r\nPart of her work involves helping clinicians, staff, and patients better understand both the opportunities and limitations of the technology.\r\n\r\n\u201cIf you understand something, you can shape it,\u201d she says. \u201cThe more you know, the more in control you are; the better you can sort out the hype from reality.\u201d\r\n\r\nFear also sees AI lowering barriers that have historically prevented many good ideas from gaining traction. \u201cI\u2019ve been working in innovation for 10 years now, and we have such a smart, creative, passionate community of people here,\u201d she says. \u201cThe stumbling blocks often have less to do with the quality of the idea and more to do with resources or technical skill.\u201d\r\n\r\nGenerative AI tools such as ChatGPT, GitHub Copilot, and Claude could democratize innovation by allowing more people to prototype ideas, build software tools, or streamline workflows without needing coding expertise.\r\n\r\n\u201cThe sustainable future of AI at URochester Medicine depends on developing a culture where everyone is educated on AI,\u201d Fear says.\r\n<h3><strong>\u2018Junk code\u2019 or genius?<\/strong><\/h3>\r\nWhile experts increasingly debate whether AI behaves more like a tool or an autonomous agent, all three researchers agree that human judgment remains central. The future of artificial intelligence is not about replacing humans. It is about redefining what human work should look like in a world increasingly shaped by machines.\r\n\r\nIf AI can absorb or mitigate repetitive documentation, technical bottlenecks, and administrative overload, they argue, it may allow people to focus more fully on the parts of work machines still struggle to replicate.\r\n\r\n\u201cWe have just a fraction of the information that AI does, and yet we are able to make these massive leaps as a species with just a little bit of information and all that strange human \u2018junk code,\u2019\u201d Keating says, referencing a phrase used by writer Eve Poole.\r\n\r\nHe points to \u201cthe human mess\u201d of qualities such as uncertainty, free will, storytelling, and mistakes as things purposely excluded from AI systems but central to human achievement. These traits, he says, are what make breakthroughs possible: \u201cWe write the works of Shakespeare. We create the art of Picasso. We cure polio. In Rochester, we made extraordinary social change through the work of <a href=\"https:\/\/www.rochester.edu\/newscenter\/happy-birthday-sue-b\/\">Susan B. Anthony<\/a> and <a href=\"https:\/\/www.rochester.edu\/newscenter\/frederick-douglasss-200th-birthday-297042\/\">Frederick Douglass<\/a>. Every once in a while, we learn to take flight.\u201d\r\n\r\nHe adds, \u201cAll of these seeming \u2018deficiencies\u2019 are actually what allow us, as humans, to make those incredible leaps.\u201d","background_color":"#ffffff","width":"width-medium"},{"acf_fc_layout":"media_text_new","anchor":"","class":"pt-15","overline":"","title":"<h3><strong>Ethics at scale<\/strong><\/h3>","content":"URochester is investing in the ethical and societal dimensions of artificial intelligence through new interdisciplinary initiatives.\r\n\r\nAs part of <a href=\"https:\/\/everbetter.rochester.edu\"><em>For Ever Better: The Campaign for the University of Rochester<\/em><\/a>, Siddhartha \u201cSid\u201d Dalal \u201971 (MA), \u201973S (MBA), \u201976 (PhD) and his children\u2014Nemil Dalal and Preeyel Dalal \u201906\u2014have committed more than $1 million to establish the <a href=\"https:\/\/everbetter.rochester.edu\/dalal-family-establishes-fellowship-in-artificial-intelligence-ethics\/\">Dalal Family Postdoctoral Fellowship in AI Ethics<\/a> at the Goergen Institute for Data Science and Artificial Intelligence. The new fellowship will advance research and teaching focused on the responsible design, development, deployment, governance, and societal implications of AI systems.\r\n\r\nThis endeavor affirms many points raised by experts: that the future of AI will depend not only on technological capability, but also on thoughtful human oversight, ethical reasoning, and public trust.","cta":{"title":"Read on","url":"https:\/\/everbetter.rochester.edu\/dalal-family-establishes-fellowship-in-artificial-intelligence-ethics\/","target":""},"bg":"#ffc70a","type":"image","image":704422,"embed":"","video":"","layout":"left","animation":"animation-false"},{"acf_fc_layout":"card_grid_new","anchor":"","css_class":"pt-25","title":"","description":"","card_grid_cta":"","background_color":"#ffffff","width":"content-width","cards":[{"acf_fc_layout":"card","card_width":"full","card_overline":"research impact","card_title":"<h3>AI for public good<\/h3>","card_text":"We\u2019re harnessing the profound power of artificial intelligence to assist, improve, and expedite work on important societal issues.","card_image_icon":"image","card_image":656452,"card_icon":"","card_icon_color":"#252525","card_image_size":"large","card_image_placement_full":"image-left","card_image_placement":"","card_background_color":"#f4f4f4","card_hover_color":"#283faf","card_link":{"title":"Read more AI stories","url":"https:\/\/www.rochester.edu\/newscenter\/research-impact\/ai-for-public-good\/","target":""},"card_hover_arrow":"button"}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Work becomes more human in the age of AI<\/title>\n<meta name=\"description\" content=\"URochester experts on how AI could support care, creativity, and connection\u2014while leaving empathy, curiosity, and judgment firmly in human hands.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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