{"id":64822,"date":"2021-03-03T09:45:15","date_gmt":"2021-03-03T14:45:15","guid":{"rendered":"https:\/\/www.rochester.edu\/human-resources\/?page_id=64822"},"modified":"2025-12-16T09:55:11","modified_gmt":"2025-12-16T14:55:11","slug":"university-support-services","status":"publish","type":"page","link":"https:\/\/www.rochester.edu\/human-resources\/university-support-services\/","title":{"rendered":"University Support Services and Resources"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-64822","page","type-page","status-publish","hentry"],"acf":{"lead_in":"","display_title":"","subtitle":"","call_to_action":"","hero_image_placement":"no_image","hero_media":"images","hero_pattern_option":"","hero_video":"","hero_image_landing":"","hero_image_landing_two":"","hero_image_landing_three":"","content_modules":[{"acf_fc_layout":"text","anchor":"","css_class":"","title":"","content":"We\u2019re here to support our faculty and staff. On this page, you'll find access to emergency resources as well as <a href=\"#support-services\">University-wide support services<\/a> to help you navigate your work-life\u2014and beyond.","background_color":"#ffffff","width":"width-medium"},{"acf_fc_layout":"text","anchor":"","css_class":"","title":"<h2>Crisis resources<\/h2>","content":"In the event of an emergency, contact or reference one of the following resources:\r\n<ul>\r\n \t<li><a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/public-safety\/\">Department of Public Safety<\/a><strong>: x13 for emergencies and for non-emergencies, call <a href=\"tel:5852753333\">(585) 275-3333<\/a>.<\/strong><\/li>\r\n \t<li><a class=\"u-link-external\" href=\"https:\/\/www.urmc.rochester.edu\/mental-health-wellness\/resources.aspx\">UR Medicine Crisis Call Line<\/a>: <a href=\"tel:5852758686\">(585) 275-8686<\/a><\/li>\r\n \t<li><a class=\"u-link-external\" href=\"https:\/\/www.urmc.rochester.edu\/mental-health-wellness\/emergency-services\/monroe-mobile-crisis-team.aspx\">Monroe Mobile Crisis Team<\/a>: <a href=\"tel:5855293721\">(585) 529-3721<\/a><\/li>\r\n \t<li><a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/emergency\/\">University-wide Emergency website<\/a><\/li>\r\n<\/ul>\r\nNon-University resources that can help in the event of an emergency:\r\n<ul>\r\n \t<li><a href=\"tel:911\">Call 911<\/a><\/li>\r\n \t<li><a class=\"u-link-external\" href=\"https:\/\/suicidepreventionlifeline.org\/\">National Suicide Prevention Lifeline<\/a>: <a href=\"tel:18002738255\">(800) 273-8255<\/a> or <a href=\"tel:18007994889\">(800) 799-4889<\/a> TTY<\/li>\r\n<\/ul>","background_color":"#f4f4f4","width":"width-medium"},{"acf_fc_layout":"card_grid","anchor":"support-services","css_class":"center-text","title":"<h2 style=\"text-align: center;\">University-wide support services<\/h2>","description":"<p style=\"text-align: center;\">In the event of a non-emergency, the following resources can help you with a variety of types of support.<\/p>","background_color":"#FFFFFF","width":"width-large","columns":"3","cards":[{"card_title":"<h5>UR Medicine Employee Assistance Program (EAP)<\/h5>","card_text":"Available for all employees. The EAP can help with a variety of topics, including addiction, grief, legal problems, anxiety, and more.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"]\u00a0 <a class=\"u-link-external\" href=\"https:\/\/www.urmc.rochester.edu\/eap.aspx\">EAP<\/a>\r\n[icon name=\"phone-office\"]\u00a0 <a href=\"tel:5852769110\">(585) 276-9110<\/a>\r\n[icon name=\"info-square\"] \u00a0<a href=\"https:\/\/www.rochester.edu\/human-resources\/benefits\/well-u\/programs-resources\/emotional-mental-health\/\">Well-U Emotional and Mental Health page<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Behavioral Health Partners (BHP)<\/h5>","card_text":"BHP is available for University faculty and staff who are enrolled in a University health care plan. They can provide support for stress, anxiety, depression, and more.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"] \u00a0<a class=\"u-link-external\" href=\"https:\/\/www.urmc.rochester.edu\/behavioral-health-partners.aspx\">BHP<\/a>\r\n[icon name=\"phone-office\"]\u00a0 <a href=\"tel:5852766900\">(585) 276-6900<\/a>\r\n[icon name=\"info-square\"]\u00a0 <a href=\"https:\/\/www.rochester.edu\/human-resources\/benefits\/well-u\/programs-resources\/emotional-mental-health\/\">Well-U Emotional and Mental Health page<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>University Resource Groups<\/h5>","card_text":"Available for all employees. These groups serve as a resource to provide mentoring and professional development opportunities, as well as additional opportunities for communication within the University community.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"] <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/diversity\/faculty-staff\/resource-groups\/\">University Resource Groups<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Title IX Office<\/h5>","card_text":"Available for all employees. Title IX has resources for addressing and reporting sex or gender discrimination.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"]\u00a0 <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/sexualmisconduct\/\">Title IX<\/a>\r\n[icon name=\"envelope\"]\u00a0 <a href=\"mailto:titleix@rochester.edu\">titleix@rochester.edu<\/a>. Inbox is checked Monday\u2013Friday, 9 a.m\u20135 p.m. (not checked on holidays).","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Policy 106<\/h5>","card_text":"The University-wide Policy Against Discrimination, Harassment, and Discriminatory Employment\/Service Practices.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"]\u00a0 <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/policies\/policy\/discrimination-harassment\/\">Full policy<\/a>\r\n[icon name=\"envelope\"]\u00a0 Get specific <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/policies\/policy\/discrimination-harassment\/#Appendix_A\">contact information<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Family Care Program, which includes Care.com<\/h5>","card_text":"Available for <a href=\"https:\/\/www.rochester.edu\/human-resources\/benefits\/eligibility-enrollment\/\">eligible<\/a> faculty and staff. These resources provide care-giving options such as childcare, eldercare, and more.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"]\u00a0 <a href=\"https:\/\/www.rochester.edu\/human-resources\/benefits\/programs-perks\/family-care\/\">Family Care page<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>University Ombuds<\/h5>","card_text":"Available for all employees. The University Ombuds Office offer conflict-resolution services and support.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"]\u00a0 <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/ombuds\/\">University Ombuds Office<\/a>\r\n[icon name=\"envelope\"]\u00a0 <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/ombuds\/contact\/\">Contact the Ombuds Office<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Genesee Staff Council<\/h5>","card_text":"Available for non-Medical Center staff. The Genesee Staff Council helps provide staff representation across the University and facilitates communication with leadership.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"]\u00a0 <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/diversity\/staff-council\/\">Genesee Staff Council<\/a>\r\n[icon name=\"envelope\"]\u00a0 \u00a0<a href=\"mailto:gsc@rochester.edu\">gsc@rochester.edu<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Faculty Senate<\/h5>","card_text":"Available for all faculty. The Faculty Senate provides representation and support for faculty-specific issues.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"]\u00a0 <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/Faculty\/senate\/\">Faculty Senate<\/a>\r\n[icon name=\"envelope\"]\u00a0 <a href=\"mailto:facultysenate@ur.rochester.edu\">facultysenate@ur.rochester.edu<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Office of the Provost: Academic Affairs<\/h5>","card_text":"Available for faculty. The Office of the Provost helps faculty in navigating promotions, tenure, leaves of absence, research, and teaching.\r\n<h6>Learn more<\/h6>\r\n[icon name=\"laptop\"] <a class=\"u-link-external\" href=\"https:\/\/www.rochester.edu\/provost\/\">Office of the Provost<\/a>\r\n[icon name=\"envelope\"] <a href=\"mailto:uracademicaffairs@rochester.edu\">uracademicaffairs@rochester.edu<\/a>","card_background_color":"#f4f4f4","card_hover_color":"transparent","card_link":"","card_hover_arrow":"","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""}]},{"acf_fc_layout":"interstitial","anchor_id":"","classes":"","layout":"layout_stacked","lead-in":"Still need help?","title":"<h2>Contact Human Resources<\/h2>","content":"If you have questions for the Human Resources team, visit our Contact page to see some of the ways that you can reach out for support.","call_to_action":{"title":"Contact 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